Shipping & Returns

DOMESTIC SHIPPING

Regular Parcel Post will have your order delivered within 6 business days.
If you are from NT or WA rural or country areas, please allow up to 14 business days.
Within 6 BUSINESS DAYS  : Price $8

1-3 BUSINESS DAYS
Express post: Choose EXPRESS SHIPPING and if you are not in the Australia Post Express Post
Delivery Network, it will be delivered within 1 – 3 Business Days: Price $10

WHEN WILL MY ORDER BE SENT?

To the best of our ability, orders received by 2.30pm, Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery. There may be slight delays in shipping at times of high-volume orders. Please also consider public holidays when checking shipping method.

INTERNATIONAL SHIPPING

Within 10 BUSINESS DAYS:  A trackable delivery option will have your order delivered between 6-10 business days, however,
this option isn’t available for all shipping addresses. Price: $19.00

CUSTOMS AND DUTY TAX

International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn’t always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an ‘Additional Postage Fee’, more information can be obtained by contacting your local customs office. The customer will be responsible for any customs or import charges.

RETURNS

Your satisfaction is our top priority. However, if you do need to make a return, you’re welcome to return your order within 7 days of receipt. As we care about everyone’s health and hygiene, the Product/s must be unopened, unused and with all original packaging and/or labels intact. In addition, we do not accept change of mind returns for Products that were purchased on sale, as advertised on our Websites.

If we are satisfied with the condition of the returned Product/s, we will provide you with a store credit valid to the value of the returned Product/s less any freight or handling costs communicated in advance to you. Store credits are valid for 50 days and are only for use at the website www.celebrinobeauty.com.au.

If we are not satisfied with the condition of the returned Product/s, the Product/s will be returned to you at your sole cost. Shipping fees associated with the return of goods are at the sole responsibility of the customer.

If you wish to make a return due to faulty product; please contact us with your 100% money back query. The cost of returning the order will have to be covered by you as customer.

How to make a return:

• Contact us first with your order number and reason for return
• You will receive return instructions
• Then ship the order back to us (keep a receipt of postage)
• Your return will be handled within 3 working days, once received.
• YAY! If you qualify, We process your refund back to the card or PayPal account used for payment